India’s largest bank, State Bank of India (SBI), enlisted LinguaSol to provide multilingual digital transformation solutions to enhance its customer experience.
LinguaSol’s expertise is strategic to this transformation, enabling SBI better to serve its millions of customers across the nation. The solutions provided by LinguaSol include comprehensive language enablement for digital platforms, including websites, kiosks and core banking systems (CBS). These advancements make digital banking services more inclusive and accessible to a linguistically diverse user base.
LinguaSol will play a crucial role in enabling the SBI’s digital transformation journey by providing a suite of cutting-edge language solutions. These include:
Website and Kiosk Localization – LinguaSol will enable SBI’s website and kiosk interfaces are seamlessly translated, making banking services accessible to customers who may not be proficient in English.
Report and CBS Localization – Core banking systems and critical reports will be localized to ensure accurate and timely information is available in multiple languages.
Multilingual Content Creation and Management – LinguaSol will support the creation of engaging and informative content in various Indian languages for customer engagement, financial digital literacy initiatives and marketing campaigns. This includes content for emails, chatbots and other digital channels.
Video/E-learning/DTP Support – Providing multilingual video creation, e-learning modules and desktop publishing solutions to cater to diverse audiences.
Linguify Solution – Our Linguify solution will enable the localization of websites, web applications, passbook kiosks and other enterprise applications into various Indian languages, ensuring a consistent and user-friendly experience for all customers.
Customized Software Development – We will develop tailored software solutions to address the SBI’s specific requirements, such as document conversion utilities, to streamline internal processes and enhance operational efficiency.
Transliteration Interface – To ensure accurate translation of proper nouns like names, places, and addresses, LinguaSol will provide a robust transliteration interface with an override feature for enhanced accuracy and consistency.
This strategic partnership is set to redefine customer engagement and service delivery for the bank. By integrating cutting-edge language enablement solutions, the bank aims to:
Enhance Accessibility – Ensure that every customer, irrespective of their language preference, can access banking services effortlessly.
Streamline Operations – Improve internal processes with multilingual support for core banking systems and document management.
As India moves towards a digitally empowered society, the role of language localization solutions in bridging the gap between technology and users becomes paramount. LinguaSol, with its proven expertise, continues to play a crucial role in this multilingual digital transformation.
By prioritizing multilingual support and leveraging LinguaSol’s innovative solutions, SBI is setting a benchmark for accessibility and customer-centricity in the banking services sector.
For more information or to connect with LinguaSol, please reach out via email at: [email protected].
