Evolving patient requirements, a gradual increase in competition and the need to deliver personalized services have made the healthcare sector a highly competitive one. Today, patients expect their healthcare service provider to go beyond its conventional service proposition. They look for multilingual solution for healthcare industry that extend to providing information and facilitating interactions in their language!
So, how does the healthcare industry deal with such evolved needs? Multilingual solutions exclusively designed and developed for the healthcare industry can serve the purpose on the linguistic front. They could include AI-driven multilingual chatbots, multilingual mobile apps, and multilingual websites and web applications. Integrating any of these, or all in the operational ecosystem of a healthcare institution can help the latter foster better experiences with highly personalized services. Let’s see in what ways.
5 Ways Multilingual Solution for Healthcare Industry
Language is considered the most effective and fruitful medium of communication. But of course, it is! Speaking in one’s language makes the person more comfortable and strengthens the human bond. As an organization focusing on providing healthcare services, you cannot focus on hiring healthcare professionals who speak multiple languages. But you can surely leverage technology and multiple language solutions to fulfil your patients’ expectations. Here are five ways through which multilingual solutions for the healthcare industry can make a difference.
1. Intelligent and Seamless Multilingual Interactions
Multilingual solutions enable seamless interactions in various languages. Earlier, deploying a chatbot used to suffice. However, patients or users whose first language wasn’t English struggled interacting with these chatbots. It helped them get quick responses. But many of them refrained from interacting with such unilingual or English-speaking chatbots. So today, having a chatbot isn’t good enough. You need multilingual chatbots, preferably AI-ML driven, to ensure intelligent, accurate and colloquial human-like responses to facilitate flawless and more meaningful patient-hospital interactions.
2. Broadened Patient Outreach
Another significant aspect of multiple language solutions, as we’ve already seen, are websites and web and mobile applications. While benefiting a website on the search engine optimization front, multilingual websites can help healthcare organizations broaden their outreach. Discovering a hospital speaking their language can make patients feel better and encourage them to connect with the hospital staff for enquiries or appointments.
3. Facilitation of Information in Multiple Languages
Patients love it when they receive information in their language. It helps them understand the various aspects of their health conditions, the services the hospital offers their patients, also details about the consulting physician. All these aspects can lead to informed decision-making!
4. Informed Decision-Making
And that’s precisely the next point. A healthcare service provider enabling patients to make informed decisions by delivering information in their language exemplifies patient service. Although indirectly, these aspects showcase that the healthcare service provider cares for its patients – in fact much before the patients even connect with it.
5. Enhanced Patient Experiences!
Today, what matters to everyone, be it a user, customer or prospect, is experience. How can patients who pay hefty sums for a particular healthcare service remain an exception? Multilingual solutions take personalization to the next level. While facilitating seamless and natural multilingual interactions, they enable informed decision-making through information in the patient’s native language.
All these factors, coupled with a highly appropriate, effective and safe treatment may contribute to an incredible patient experience and loyalty!
Are you a healthcare organization looking to build multilingual solutions to provide healthcare services in multiple languages? LinguaSol is here to help! Our unmatched expertise and experience across the language technology realm can help you build highly effective, robust and scalable multilingual solutions, facilitating accurate and flawless multilingual interactions in over 100+ Indian and foreign languages. Email us at [email protected] to explore our multilingual solutions for the healthcare industry.