Generic FAQs

What different types of solutions you have for localization?
  • Desktop/Plugin
  • Server
  • Mobile – Android only
  • All these solutions are external to the source system and do not require any code change at the customer end
What all applications/systems are supported by these solutions?
We have done implementations of our solution for various applications/system/websites like
  • SAP
  • Peoplesoft
  • Oracle Applications
  • Banking systems like Finacle, Flexcube, TCS banks
  • Ecommerce sites
  • Internet Banking(Union Bank)
  • Web portals like mylpg.com
What are the changes required at the customers end be it in the infrastructure side or at the code level?
The end customer needs to spend zero efforts at their end. In case of server solution the customer’s involvement would be typically limited to provide the infrastructure/servers for solution deployment, language configuration, translation verification. In case of the desktop solution, it is generally limited to deploying the Linguify solution across the organization.
Who is responsible for deploying the solution?
Customer is responsible for deploying the solution across the organization. In case of Server deployment, LinguaSol will do a one-time deployment on DR and DC servers provided by the customer.
How do you support upgrades and patches?
Patches are pushed through patch updater.
You have mentioned that you have implementations for SAP, Oracle, and Siebel etc, however we have an “XYZ” application, and can that be supported?
Linguify solutions can support any kind of enterprise and/or web based system. However in case of a completely custom solution a small POC may be required to get an understanding of the application. Access to such system to LinguaSol personnel is required.
How do you provide support, do you have any specific support model?
Support is provided remotely, for banking systems support can be provided through Pune/Mumbai data center of the bank. For web based systems and wherever it is possible for VPN or any other kind of remote access, LinguaSol provides support from their Pune office. Onsite support is also possible at additional costs.
What are your SLA’s?
SLA’s depend on customer needs and can be mutually agreed upon based on the nature of the project. Generally language solution is not critical and does not impact the core system in anyway and has no impact or downtime for regular business.
Can you support back to back contracts?
No, as language solution is not mission critical and does not impact the base application or availability of the same, back to back contract is generally not possible. However such a decision can be made on the requirements of a specific project/customer.
How does your solution work?
The solution works on the concept of interception. Before a response is sent to the customer an in place replacement of the English/source language content is done by LinguaSol solution and then the translated content is sent to the user.
What different reports can you support excel, word documents, PDF?
PDF reports are supported.
Can you support static PDF documents?
Yes
Do you have data that can help us for business case to support language solution?
No we do not really drive the customer business case. This is left to the customer.
What kind of timeframe is generally required for building the solution?
It depends on the scope, volume of content, number of pages, screens, reports etc. that need to be translated. Generally its about 8 calendar weeks from the date LinguaSol has the required access/credentials and certain pre requisites fulfilled by the customer.
Is the solution off the shelf or need to be configured? Configuration to what extent?
The base license provides the core modules for translations. However customization/services are required for dictionary building and translation of specific screens/web pages/reports etc. So it is not completely off the shelf.
Can it support for multiple languages?
Yes any number of languages (Indian/International) can be supported.
Is translation from other language to English is possible?
Yes, translation from any source to any target language is possible.
What if more screens/pages are added at a later date?
These can be supported at additional cost, any number of screens/reports can be added at any time, and there are no limitations.
How can we upgrade the dictionary?
This falls under maintenance and LinguaSol provides periodic updates to the dictionary. The frequency of the update depends on the customer need.
Why shouldn’t we go ahead with the traditional way of localization?
Major factors are maintenance, cost & time to market.
Does data also get translated?
Master data from the database can be translated, data entered by a user cannot be translated on the fly.
We have x error messages. How do you translate those?
Yes, customer needs to provide the list of error messages.
Do you provide onsite/offsite support?
Yes

Server Solution FAQs

Can you explain how the solution works?
See Solutions page to view the architecture of the Server solution.
Where is the solution deployed and how do you secure it?
Customer’s data center or wherever the customer provides the servers. Linguify solution sits behind the customer’s web facing servers and is not directly exposed to the web. Linguify servers are not directly accessible to any user.
Can it support any website and/or webapp?
Yes
How do you capture information?
We have automated crawler that can do a full content capture, but also can do delta/changes capture.
can you exclude specific information/pages
Yes, this can be discussed in details during technical discussions.
Can you explain how the solution works?
See Solutions page to view the architecture of the Server solution.
What is the deployment mechanism?
Remote deployment.
What is language routing and what changes are required to be done by the customer?
In short when a language requests comes in this request is passed to the Linguify server by the customers webs server, the required data is fetched from the database and before sending the response back Linguify modules translate the data build the web page in the local language and send the response back. In case of an English/source language requests this does not come to Linguify servers but is directly handled by the customer’s webserver. A detailed discussion can be done in the technical call. The language routing can happen based on a subdomain, some kind of a mutually agreed token/cookie or sub directory based.
Can you provide hosting?
No
Does your solution support HTTP as well as HTTPS
Yes, the required SSL needs to be provided by the customer.
Does your solution support dynamic data?
Yes
I have some forms where data needs to be fed by an operator, can such data be translated on the fly?
No
What is mechanism to update the dictionaries, what is the frequency and how is it done?
LinguaSol auto crawlers can check the website for content changes, capture those contents, the translations for which get done and these changes are pushed on to update dictionaries. No downtime is involved in all this process and it’s completely transparent to the end user. The frequency is at a mutually accepted interval.
Do you provide tools to the customer to manage the dictionaries/for maintenance on their own?
Generally No, but this is something that can be discussed at a little later stage.
What are the licensing options?
Licensing depends on the volume and what kind of traffic is supposed to be handled by Linguify servers.
We can provide the translations, can you use them?
Yes, as long as they are in a format that LinguaSol can use for the dictionary building.
Do you store any data on the server?
No
Do you create the replica of web pages?
No
Do you have any live implementation that we can look at? Can you do a POC for us?
Yes
What is your pricing model?
Pricing is generally in 3 parts.
  • License
  • Initial capture & page processing, dictionary building, solution QA and solution deployment
  • Maintenance
What kind of servers are required, can they be within the company data center or they can be hosted outside?
Depends on the traffic, can be discussed in the technical call. But general/basic recommendation is a quad core CPU with 100GB space and 8GB RAM.
Does it support multiple languages at a time? If yes, is it required to deploy solution for all the languages at the same time?
Multiple languages can be supported, languages can be added whenever the customer is ready to do so and need not be done in one go.

Desktop/Plugin FAQs

Can we push this solution to different regions/branches etc. from a central location?
Yes, this possible.
Does this interfere with any anti-virus or corporate security policies, since you are talking about interception?
No, at the most customer may need to add certain LinguaSol components to the anti-virus exclusion list.
What different browsers, OS do you support?
Windows OS, 7 & above and all IE browsers 8 and above. Firefox, Chrome are not supported by default.
If we want to add more reports/screens, how is that taken care of?
Yes, add them anytime based on your need. The costs would be additional.
What does the AMC cover?
Remote Support for the solution only. Dictionary updates are charged extra at actuals or based on a fixed volume /upper limit.